We want you to be fully satisfied with your purchase. If you are not completely happy with your blood pressure smartwatch, you may return or exchange it within 30 days of delivery. Please review our policy details below:

1. Eligibility for Returns and Refunds

Products must be returned in their original condition, including all accessories, manuals, and packaging.

Any signs of wear, damage, or missing components may result in a partial refund or refusal of the return.

Proof of purchase (e.g., order number or receipt) is required to process any return or exchange.

2. Return Process

Contact Us: To initiate a return, please email our customer support team at [support@yhebpdoctor.com] with your order details and reason for return.

Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and return instructions.

Shipping the Product: Ship the product back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

If approved, the refund will be issued to your original payment method within 5-7 business days. Please note that processing times may vary depending on your financial institution.

4. Exchanges

If you wish to exchange your product for a different item, please follow the same return process. Once we receive the returned item, we will process the exchange and ship the new item. Additional shipping fees may apply.

5. Non-Refundable Items

The following items are not eligible for return or refund:

Products purchased beyond the 30-day return window.

Products not purchased directly from our official store (e.g., third-party sellers).

Items marked as final sale or non-refundable during purchase.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will cover the return shipping cost and provide a replacement or full refund promptly.

7. Shipping Costs

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

8. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team:

Email: support@yhebpdoctor.com

We are here to help and ensure you have a positive experience with our products!